Refund Policy

Effective Date: 06/23/2025

​

1. Custom Orders

All wood carvings are handmade and personalized. You’ll receive a sketch to approve before carving begins.

• Once the sketch is approved, I will complete your piece within 10 business days

• After painting, I’ll send a preview before sealing

You may request:

• Up to 2 free minor painting changes

• Each additional revision is $5

If I do not receive a response to either the sketch or painting preview within 3 business days, I will move forward with your order (or cancel and refund it if carving has not started).

If I contact you via both email and text and receive no reply within 3 business days, or if 3 days pass between any replies, the order will be cancelled and refunded.

​

2. Block Printed Bags

All block printed bags are hand-stamped, not mass-produced. Because of this, slight imperfections, misalignments, and ink variations are to be expected and are part of their handmade charm.

These are not considered defects and are not eligible for refunds or store credit.

​

3. Damaged Items

If your order arrives damaged:

• Notify me within 3 days of delivery

• Provide clear photos of both the item and packaging

If verified:

• I will issue store credit for the same item after it is returned

• Return shipping is your responsibility, unless the damage was my fault

Intentional damage or suspicious claims may result in denial of store credit.

​

4. Lost Packages

• If your package is marked “Delivered”, no refund will be issued for stolen or missing mail.

• If a package is confirmed lost in transit, you will receive a full refund.